Privacy policy

Privacy Policy

Last updated: September 30, 2026

Shoplecy is operated by Axilonix Limited, doing business as Shoplecy (“Shoplecy”, “we”, “us”, or “our”).

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and when we may share it when you use our website or place an order with us.

Information We Collect

Depending on how you use our website, we may collect:

Your name, email address, phone number, and billing or delivery address
Payment and order information
Account information, if you create an account
Messages or information you provide when contacting us
Device, browser, IP address, and website usage information
Information collected through cookies and similar technologies

How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments
Provide customer support
Manage returns, refunds, exchanges, and cancellations
Communicate with you about your orders or account
Improve our website, products, and services
Send marketing communications where permitted
Detect fraud, protect our Services, and comply with legal requirements

Fulfillment Partners

Some products may be prepared and shipped by our fulfillment partners on behalf of Shoplecy.

When necessary to fulfil your order, we may share information such as your name, delivery address, contact details, and order information with the relevant fulfillment partner.

Our fulfillment partners handle the physical preparation and shipping of certain orders. Shoplecy remains your main point of contact for customer service, orders, returns, refunds, and other customer-related matters.

When We Share Information

We may share your information with trusted service providers and partners that help us operate our business, including payment, technology, analytics, customer support, fulfillment, shipping, and marketing providers.

We may also share information when required by law, to protect our rights and Services, or when you ask us to do so.

We do not use or share your personal information for purposes that are not permitted by applicable law.

Cookies and Analytics

We may use cookies and similar technologies to keep our website working properly, understand how visitors use our website, improve your experience, and support marketing and advertising where permitted.

You may be able to manage certain cookie preferences through your browser or our website.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, as well as other rights provided by applicable law.

You may also opt out of promotional emails at any time by using the unsubscribe option in our emails.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no online system can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary to provide our Services, meet legal requirements, resolve disputes, and protect our business.

International Processing

Your information may be processed or stored in countries outside your country of residence. Where required, we use appropriate safeguards for international transfers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies before providing them with your information.